1. Delivery Disclaimer

Payment of invoice is required to initiate any project. Any delivery dates provided or requested are estimated only and are not guaranteed unless explicitly agreed upon in writing.

2. Master Files

All master and source files (including but not limited to .ai, .psd, .indd, .ae, .svg, .pproj) created during the course of a project remain the exclusive and proprietary property of Bay Edge Media LLC unless otherwise agreed upon in writing.

3. Client Files

All finalized deliverables provided to the client (including .jpg, .pdf, .png, .tiff, .gif, .mp4, .mp3, .wav) may only be used for the specific purpose described in the client’s invoice or project request submitted via https://portal.bayedgemedia.com. Unauthorized alterations, redistribution, or repurposing of these files is strictly prohibited.

4. Content Accuracy & Responsibility

Clients are responsible for reviewing and approving all content and copy prior to production. Bay Edge Media LLC is not liable for typographical errors or content inaccuracies once client approval has been given. Clients assume full responsibility for the use of all materials and agree to indemnify and hold harmless Bay Edge Media LLC from any claims or legal actions resulting from the use of client-provided content or unauthorized materials.

5. Payment Terms (Non-Retainer Clients)

Invoices must be paid in full prior to project commencement. Requested delivery dates may be delayed if payment is not received within four (4) hours of invoice issuance. A 3% processing fee will be applied to all credit card payments.

6. Payment Terms (Retainer Clients)

Retainer clients must maintain an active and valid form of payment on file at all times. All credit card transactions are subject to a 3% processing fee. For full Retainer Terms & Conditions please view our Retainer Terms of Service or (click here)

7. Payment Schedule (Retainer Clients)

Recurring invoices for retainer agreements will be processed automatically at the pre-approved rate and on the agreed-upon billing schedule. For full Retainer Terms & Conditions please view our Retainer Terms of Service or (click here)

8. SMS Communications

By creating an account or engaging services through bayedgemedia.com or portal.bayedgemedia.com, you may opt in to receive SMS notifications related to your account and project activity. These messages may include alerts about project updates, billing notifications, missed chat messages, or system-related announcements.

  • Message frequency will vary based on your activity.

  • Message and data rates may apply depending on your carrier.

  • You may opt out at any time by replying STOP.

  • For support, reply HELP or email support@bayedgemedia.com.

Your phone number will not be shared or used for promotional marketing. For more information, please refer to our Privacy Policy.

9. Security Notice

Bay Edge Media LLC will never request passwords, account credentials, or sensitive financial information via email, phone, or SMS. Please report any suspicious communication to support@bayedgemedia.com.