Effective Date: July 15, 2025
Last Updated: July 15, 2025

Bay Edge Media LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website (bayedgemedia.com), client portal (portal.bayedgemedia.com), and any related services, including SMS communications.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide Directly:

  • Name, email address, phone number

  • Billing and payment details

  • Company name and job title (if applicable)

  • Project requests, uploaded files, and chat messages

b. Automatically Collected Information:

  • IP address and device information

  • Browser type, operating system, and access timestamps

  • Usage data from portal interactions (e.g., logins, activity logs)

c. SMS Communication Data:

  • Your phone number

  • SMS opt-in status, reply content, and delivery confirmation

2. How We Use Your Information

We use your information to:

  • Provide access to our client portal and fulfill project requests

  • Respond to inquiries, messages, or support tickets

  • Send you transactional updates, including:

    • New or missed chat alerts

    • Project status changes

    • Billing reminders and invoices

    • System notices and policy changes

  • Process payments and manage retainer agreements

  • Improve our website, services, and user experience

  • Ensure compliance with legal and regulatory requirements

3. SMS Notifications & Consent

If you opt in, we may send SMS messages related to your account, including project updates, billing notices, chat message alerts, and system-related announcements.

  • You may opt out at any time by replying STOP

  • For help, reply HELP or contact support@bayedgemedia.com

  • Message & data rates may apply depending on your carrier

  • We will never send promotional or marketing SMS messages without your explicit consent

4. How We Protect Your Information

We implement industry-standard safeguards to protect your data, including:

  • SSL encryption across all communications

  • Secure servers and access-controlled infrastructure

  • Regular security reviews and monitoring

  • Limited access to personal information by authorized personnel only

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We encourage users to take precautions with account access and password security.

5. Information Sharing & Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share limited data with service providers solely for the purpose of delivering our services (e.g., payment processors, SMS gateways like Twilio). These providers are contractually obligated to keep your data confidential and secure.

We may disclose information when required by law or in response to lawful requests by public authorities.

6. Data Retention

We retain your personal data only as long as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce agreements. Upon account closure or project completion, we may retain essential data for archival, audit, and legal purposes.

7. Your Rights & Choices

You may:

  • Access, update, or correct your personal data via your client portal

  • Request deletion of your account or data by contacting us

  • Opt out of SMS communications at any time

  • Request a copy of the data we store about you

To exercise any of these rights, contact us at support@bayedgemedia.com.

8. Children’s Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Material changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Bay Edge Media LLC
28210 Paseo Drive (Suite 190-207)
Wesley Chapel, FL 33543
Email: support@bayedgemedia.com